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Providence Health & Services Senior IS Analyst - Health Information Exchange (HIE) in Renton, Washington


Providence St. Joseph Health is calling a Senior ISAnalyst PSJH to our location in Renton WA, Seattle WA or Portland OR.

This position is part of our Health Information Exchange (HIE) team

focusing on system wide community engagement and adoption. Responsible for

promoting HIE and acting as a liaison between various stakeholders and project

management support. We need an enthusiastic personality who can share the HIE

benefits and increase membership adoption. Excellent communication skills plus

the ability, experience speaking and collaborating with physicians and ministry

executives is required. This activity will be distinguished by an ability to

work independently, with minor supervision and an ability to interact

confidently and effectively with Senior Ministry Executives to achieve solutions

to complex business strategies. Healthcare experience and EHR workflow

knowledge is a plus.

We are seeking a Senior IS

Analyst PSJH to perform complex analysis, technical support and project

management. This position is responsible for working with project sponsors, IT

site directors, ministry leaders and project managers to assess, analyze and

develop business needs and requirements for potential IS projects/initiatives.

Responsible for acting as a liaison between various stakeholders to provide

business analysis support, application support analysis, and project management

support. This activity will be distinguished by an ability to work

independently, with minor supervision and an ability to interact confidently and

effectively with Senior Ministry Executives to achieve solutions to complex

business issues. This position reports to a Supervisor, Manager or Director,


In this position you will havethe following responsibilities:

  • Collaborates with internal stakeholders to explore new processes andtools/systems which will improve metric tracking, ensure efficient processes andincrease knowledge sharing.

  • Especially for larger issues or projects and enhancements, analyzes,diagnoses and determines the root cause of an issue and either solves it orpasses it to the responsible resources, internally or externally, forremediation.

  • Serves as a mentor for junior colleagues; provides training as needed andinformal guidance on a regular basis. Can perform all functions andresponsibilities of an IT Analyst position in addition to those defined for ITSr Analyst position.

  • Has extensive knowledge and experience to resolve issues without other teammember guidance.

  • Proactively identifies and communicates key business and technical risks toboth IT staff/leaders and ministry business staff/leaders. Evaluates, installsand helps maintain Healthcare Information Systems for stability and 100% uptimeto meet Health System requirements.

  • Assures that project requirements are accurately identified and documented,business needs defined, and any assumptions or limitations documented. Developsand maintains common project artifact repositories (e.g., SharePoint,Spreadsheets, Databases).

  • Manages expectations and effective communication to project team members,sponsors, stakeholders, business leaders, IT Site Director, as well as internaland external IT stakeholders and leaders.


Required qualifications for this position include:

  • Bachelor’s Degree in Information System or related field Or equivalent educ/experience.

  • 5 years work experience in related field and in analysis, project management, support and process improvement in a business or healthcare environment.

  • 10 years of experience in a rapidly changing environment requiring multi-tasking and attention to details.

  • 4 years directly supporting customers via phone and in person providing clear verbal and written communication. Occasional night and weekend work. Pager and/or Cell Phone for on-call requirements.

  • Ability to analyze information gathered by investigation, and report findings and recommendations.

  • Effective written communication skills as appropriate for the needs of the audience.

  • Strong verbal communication and listening skills.

  • Demonstrates a high level of accuracy, even under pressure

  • Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.

  • Subject matter expertise must meet a minimum level of Tier 3 in area of support.

  • Intermediate understanding of system integration principles and concepts

  • Personally takes the lead in creating an environment that encourages open and honest communication at all levels in the organization

  • Basic Math Skills.

  • Ability to operate and use standard office equipment.

  • Generally less than 25% travel.

Preferred qualifications for this position include:

  • 1 year experience leading a team.

  • 8 years supporting or working in the Area of Specialization/Support or 10 years of IS support in a similar area in a Healthcare environment. Vendor Application Certification or specialized training.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Other Location(s): Washington-Seattle, Oregon-Portland

Req ID: 220688